As Göver Çelik Halat İthalat İhracat San. ve Tic. Ltd. Şti., we collect the data of our relevant parties within the boundaries and rules of the Personal Data Protection Law No. 6698 in order to provide our services to you.
With particular consideration for the security of your personal data, and in order to protect privacy, fundamental rights, and freedoms, we would like to inform you as required by Law No. 6698.
As Göver Çelik Halat, we take the utmost care and sensitivity in ensuring the security of your personal data. As the data controller, any personal data obtained within the scope of our business relationship will be processed in accordance with the provisions of the Personal Data Protection Law, as outlined below and within the limits prescribed by the relevant legislation.
Our Principles Regarding Personal Data Processing
As Göver Çelik Halat, we adhere to the following principles in processing your personal data:
a) To process it in compliance with the law and in good faith,
b) To strive for accuracy and relevance,
c) To process it for specific, legitimate, and clear purposes,
ç) To ensure that the processing is relevant, limited, and proportionate to the purpose,
d) To retain it for the period required by the relevant legislation or for the purpose it was processed.
What Data Do We Collect? What is the Purpose of Collecting the Data?
Personal data refers to any information that can identify you directly or indirectly, including data related to your identity. We may collect your personal data through the use of Göver Çelik Halat products and services, or during interactions with Göver Çelik Halat representatives.
The categories of personal data we collect depend on the nature of your interaction with us or the services of Göver Çelik Halat, and may include one or more of the following:
Identity and Contact Information: Personal and/or business contact information such as your name, surname, postal address, phone number, fax number, email address, and other similar data.
Customer Transaction Data: Records such as call center records, invoices, promissory notes, checks, order information, requests, and complaint details.
Financial Data: Bank account numbers and other relevant billing information necessary for processing payments, preventing fraud, and enabling returns to your bank account.
Physical Security Data: Entry and exit records to our locations, video camera recordings, etc.
Transaction Security Data: IP address, website login/logout information when connecting to the Göver Çelik Halat network.
Marketing Data: Shopping history, information collected through surveys and campaigns.
Visual and Audio Records: Visual and audio recordings.
Social Media Data: Social media data if you interact with Göver Çelik Halat’s social media accounts.
Legal Process and Legal Transaction Data: Data related to legal transactions arising from obligations, if applicable.
Other Unique Identification Information: Information provided through personal interactions with our service centers, customer support channels, phone or mail, or any other unique identifiers you provide.
In compliance with Articles 5 and 6 of the Personal Data Protection Law, we collect your data for the following purposes:
Customer Support and Satisfaction: To provide comprehensive support and a seamless customer experience, and to improve Göver Çelik Halat products and services.
Communication and Administrative Purposes: To contact you regarding information about Göver Çelik Halat products and services, respond to your inquiries or requests, and ensure post-purchase communication.
Transaction Support: To complete transactions, process payments, organize deliveries and returns, and facilitate communication during product or service procurement.
Security Purposes: To ensure the integrity and security of our websites, products, and services, and to prevent fraudulent activities, security threats, and other malicious acts. This may include the use of CCTV for location security.
Business Operations: To manage the provision of services, conduct business research and analysis, corporate reporting, and quality assurance activities (such as analyzing or recording customer service calls).
Research and Innovation: To improve and develop new products and services by using research and development tools and data analysis activities.
Corporate Communication and Marketing: To develop Göver Çelik Halat services and deliver products and services to you based on research and development.
Compliance with Legal Obligations: To operate our services and products in accordance with applicable laws, protect ourselves and our customers, and resolve customer disputes.
Additionally, your data may be processed for information security, finance, accounting, and ensuring the safety of our operations as the data controller.
How We Collect Personal Data and Its Legal Basis
Your personal data is collected for the purposes outlined above, in compliance with the fundamental principles set forth in the law, either through direct interactions with our service points, communication channels (phone, email, fax, social media, call center, website, surveys), automated technologies or interactions (see Cookie Policy), third parties, public sources, official institutions, and service providers.
Who Can We Share Your Personal Data With?
We will not sell, rent, or exchange your personal data with others. We will not use or share your personal data with any unrelated parties without your consent.
Your personal data may be shared with service providers or business partners who assist us in managing or supporting specific aspects of our commercial activities, such as operations, customer support, product delivery, marketing, security, logistics, legal activities, IT services, email service providers, data hosting, live help, debt collection, and website management.
These service providers and partners are required to protect the personal data they receive from us under contractual obligations and are prohibited from using it for purposes other than what is specified by Göver Çelik Halat.
Your personal data may also be shared if we believe it is necessary in good faith, such as to comply with legal requests from authorities, regulators, courts, or other official bodies.
Situations Where We May Process Your Personal Data Without Your Explicit Consent
Under Article 5 of the Law, explicit consent is one of the conditions for the legality of data processing activities, but it is not the only one. Personal data can be processed without explicit consent if one of the following conditions is met:
a) It is explicitly stipulated in laws,
b) It is necessary to protect the life or bodily integrity of an individual who cannot give consent due to physical impossibility,
c) It is necessary for the performance of a contract,
ç) It is necessary for the data controller to fulfill its legal obligations,
d) It has been made public by the individual,
e) It is necessary for the establishment, exercise, or protection of a legal right,
f) It is necessary for the legitimate interests of the data controller, provided that it does not violate the fundamental rights and freedoms of the individual.
How We Protect Your Data
We take all necessary technical and administrative measures to ensure the security of the personal data collected by Göver Çelik Halat. These measures comply with the Personal Data Protection Authority's guidelines, ISO/IEC 27001 Information Security, ISO/IEC 27017 Cloud Services Security, ISO/IEC 27701 Privacy Information Management standards, and the General Data Protection Regulation (GDPR) to protect against unauthorized access, misuse, disclosure, or alteration of your personal data.
Your Rights Regarding Personal Data
You have the following rights regarding your personal data:
- To learn whether your personal data is being processed,
- To request information about how your data is being processed,
- To learn the purpose of processing and whether your data is being used in compliance with its purpose,
- To know the third parties to whom your data is transferred,
- To request corrections of incomplete or incorrect data,
- To request the deletion or destruction of your personal data under applicable conditions,
- To request that any changes be communicated to third parties to whom your data has been transferred,
- To object to automatic processing that leads to negative results,
- To request compensation for damages caused by the unlawful processing of your data.